Delivery e Returns
We aim to dispatch all orders within one working day.
All orders are dispatched via DHL and are guaranteed to arrive within 2-3 days from order.
You will be notified by email as soon as your item has been dispatched.
All international orders are fully insured and are sent via a secure tracked service.
Delivery charges are complimentary for orders over €200 or US $250 to one address.
For orders below the above amount, the shipping costs are:
- ITALY €9,00 - US$10,00
- EUROPE €18,00 - US$20,00
- USA & CANADA €28,00 - US$32,00
- REST OF THE WORLD €40,00 - US$45,00
DHL delivery times may vary depending on destination:
Italy & Europe: 1-2 working days
US & Canada: 3-4 working days
Rest of the World: 4-5 working days
Items on special order may take longer, please allow an additional 5 working days for delivery of hand engraved items or for ring sizing.
You may verify the status of your order and shipment by contacting our support team at +39 – 0118123967, from Tuesday to Saturday, from 10am to 7pm, Italy local time, or by e-mail at firstname.lastname@example.org
Your item will arrive JONA beautifully gift wrapped, packaged in a discreet plain box.
All EU orders are inclusive of VAT. Non-EU orders are exclusive of duties and local taxes.
All deliveries outside the EU may be subject to additional local import duties and taxes. Please note that Alex Jona cannot be liable for any local import duties and taxes.
EXCHANGE OR RETURN
To return or exchange your gift selection from Jona.it, we offer an exchange or a full refund within 14 days of receiving your order.
Merchandise must be returned unworn, in the original packaging. Please note we do not accept returns on customized or engraved pieces.
When you return your items to us, please ensure you enclose your name and address and whether you require a refund or an exchange.
Pack the items back in the parcel and send it back to: JONA - Alex Jona , Via Bogino 8, 10123 , Torino, Italia –Tel. +39 0118123967-e-mail at email@example.com.
We strongly recommend that you send your order back to us by recorded delivery. We cannot accept responsibility for parcels lost in transit.
A prompt refund will be issued within 7 days if the item is in its original condition. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our team will contact you. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
Please return your Item to: JONA Via Bogino 8b, 10123 Torino Italia +39 – 0118123967 firstname.lastname@example.org
EXTENDED RETURNS PERIODS
If you purchased your gift selection between November 1st and December 31st, you have until 10th of January to return your item (or 28 days from the date of receipt – whichever is longer).
If you are buying a gift and you would like to arrange an extension of the returns period, we will be very happy to help.
To arrange an extension please contact our support team at the following number +39 – 0118123967, from Tuesday to Saturday, from 10am to 7pm, Italian local time, prior to making your purchase.